Privacy Policy for Kestrel Build
Kestrel Build (ABN 123 456 789), as a provider of commercial and residential construction, project management, renovation and fit-outs, heritage restoration, and structural engineering services, is committed to protecting the privacy of individuals whose personal information we collect, use, and manage. This Privacy Policy outlines how we handle personal information gathered through our online platform and during the course of our business operations, in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our services and manage our business. The types of personal information we may collect include:
- Contact Information: Names, postal addresses, phone numbers, and email addresses provided when engaging with our services, making inquiries through our online platform, or during initial project discussions.
- Project-Specific Information: Details related to construction projects, including property details, preferences, and specifications essential for project planning and execution.
- Professional Information: For contractors, suppliers, or business partners, this may include company details, ABN, and contact information of key personnel.
- Website Usage Data: Information about your interaction with our online platform, such as IP addresses, browser types, referring pages, and access times, collected through cookies and similar technologies to improve our site's functionality.
We collect personal information directly from you when you provide it to us, or indirectly through publicly available sources or third parties when it is unreasonable or impracticable to collect it directly from you.
2. Use and Disclosure of Personal Information
We use and disclose your personal information for the purposes for which it was collected, or for directly related purposes, including:
- To provide our construction services, including commercial and residential construction, project management, renovation, fit-outs, heritage restoration, and structural engineering.
- To respond to your inquiries and communicate with you about our services or projects.
- To manage our relationships with clients, suppliers, and business partners.
- For internal administrative and operational purposes, such as quality assurance, training, and risk management.
- To comply with legal and regulatory obligations.
- To improve our online platform and services, based on usage patterns and feedback.
We may disclose your personal information to third parties including contractors, sub-contractors, consultants, and suppliers who assist us in providing our services, or to government authorities as required by law. We ensure that these third parties are aware of and adhere to the privacy standards outlined in this policy.
3. Data Security
Kestrel Build implements reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use secure servers, firewalls, and encryption for data at rest and in transit where appropriate. Access to personal information is restricted to authorised personnel who need the information to perform their duties.
4. Accessing and Correcting Your Personal Information
You have a right to request access to the personal information Kestrel Build holds about you and to request corrections to it. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and provide access in the manner requested if it is reasonable and practicable to do so. We may charge a reasonable fee for providing access if it is extensive.
5. Cookies and Website Analytics
Our online platform uses 'cookies' and similar technologies to enhance your browsing experience, analyse site usage, and support our marketing efforts. Cookies are small data files placed on your device. You can choose to configure your browser to refuse cookies, but some parts of our online platform may not function correctly as a result.
6. Changes to This Privacy Policy
Kestrel Build may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The most current version will always be available on our online platform. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, our privacy practices, or if you wish to make a complaint about a breach of the APPs, please contact our Privacy Officer:
Kestrel Build
2847 Flinders Lane, Suite 405
Melbourne, VIC 3000
Australia
We will investigate your complaint and respond to you in writing within 30 days.